Contact Us
Got a question about a crypto sportsbook, spotted something that needs updating, or want to flag your own experience with a bitcoin betting site? This page explains how to reach the btc-etc.com team and what we can realistically help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days. If you're reporting an issue with a specific operator listed on the site, it helps to include the site's name, the date, and a short description of what happened - this makes it much easier for us to look into it and, where needed, adjust our coverage.
What we can help with
- Corrections or updates to information about a bitcoin sportsbook's offer, terms, or crypto support
- General questions about how crypto betting works, including deposits, withdrawals, and privacy
- Feedback on a site you've used, positive or negative
- Suggestions for sites or features you'd like to see covered
- Media, partnership, or business enquiries
What we can't help with
We're an independent comparison site, not a sportsbook or a crypto exchange. That means we can't access anyone's betting account, process a withdrawal, resolve a dispute over a bet, or verify your identity documents. Those things sit entirely with the operator you signed up with - their support team, usually reachable through live chat or a support email on their own site, is the right first stop.
We also don't offer financial, legal, or gambling-cessation advice. If you're concerned about your own or someone else's gambling, our Responsible Gambling page has information on support options and self-exclusion tools that apply regardless of whether you're betting with US dollars or crypto.
Before you write in about a specific offer
Bonus terms, cashback percentages, and crypto support can change on short notice at any operator. If you've read a headline offer on this site and the terms don't match what you see on sign-up, let us know which site and what changed - we'll check it against the operator directly. This is also the fastest way to help other readers, since we rely on reader reports as well as our own reviews to keep listings current.
Who's behind this site
You can read more about our approach to reviewing bitcoin and crypto sportsbooks, including how we weigh things like payout speed, on our About Us page. Our Terms and Conditions page covers how the site itself operates, including how we handle the commercial relationships behind some of the listings.
A note on privacy when you contact us
If you're writing in about an account issue, avoid sending us passwords, wallet seed phrases, or full ID documents by email - we never need them, and no legitimate operator will ask for a seed phrase either. Stick to describing the issue; we can point you in the right direction without needing sensitive details.